We guarantee that you are going to get the very best flavors of Rod Gray’s award winning barbecue meats, rubs and sauces. If you’re not completely satisfied, write us and tell us why – and we’ll make it right.
If you have questions about your order or would like to request a refund, contact Customer Care by emailing firstname.lastname@example.org
Return and Refund Policy
We do not accept any physical returns due to the perishable nature of our products.
If you are not completely satisfied with your purchase, Pellet Envy will issue a full retail refund or replacement for an order of equal value. A replacement order will be fulfilled and shipped in 3-5 business days.
Replacement and Substitution Policy
If the item of your choice is unavailable or does not meet our high standards, we may need to substitute an item of equal or greater value. We do allow substitutions of equal value. To place an order with substitutions, contact Customer Care by emailing email@example.com
We process, package and ship orders as quickly as possible. Therefore, once an order is placed, fulfillment begins and we are not able to cancel. Per our refund policy, we will replace or refund your money if you are not satisfied with the product.
Shipping & Delivery Information
Pellet Envy ships award-winning barbecue, rubs and sauces nationwide to all 50 states.
Our cooked barbecue products are fully cooked, vacuum-sealed and shipped with dry ice and frozen gel packs in durable, reusable, insulated coolers.
Heating Instructions Included
Every shipment comes with detailed heating instructions about how to heat and serve products
Shipped to Stay Fresh
Packages are shipped Monday through Friday via FedEx. Arrival dates are based on earliest possible date and least expensive shipping method. Shipping and handling charges are based on merchandise total per recipient and package delivery date.
Our standard shipping method is FedEx Ground
Standard Shipping & Delivery Rates (based on Merchandise Amount)
- Up to $25: $8 Shipping
- $25.01-$50: $12 Shipping
- $50.01-$100: $15 Shipping
- Over $100: $20 Shipping
Check the Accuracy of Your Delivery Addresses
Given the perishable nature of our barbecue, we can only guarantee delivery to the addresses we are given. Please take a moment to verify your delivery address(es) prior to submitting your order.
- We do not allow shipping to post office boxes, UPS Stores or APO/FPO or addresses outside of the United States
- Rural Route addresses must include box numbers and a phone number
- You are responsible for the accuracy of ship-to addresses and daytime phone numbers
- Sender should notify the recipient that the package will be delivered
- We do not require a signature for delivery due to perishable nature of products. FedEx will leave package on doorstep or other obvious and accessible location.
In the normal course of operating our website, our servers automatically gather certain non-personal information and business data pertaining to the use of the site (“Aggregate Data”). For example, we may collect the number and frequency of visitors, hits on specific pages, advertisements and promotions, revenue collection and subscriptions. We use such collective data in the aggregate to help us understand what aspects of the site are most useful so we can improve our services and products.
Use of your Personal Information
We collect and use your personal information to operate our website and deliver the products and services you have requested. Any use of such information within our Website will remain subject to the limitations of this privacy statement. We also use your personal information to communicate with you and to better supply you products and services. We may send certain mandatory service communications such as welcome letters, information on technical service issues, and security announcements. We may also occasionally send you product surveys. If we do this we may use this information to send you only information you are interested in. We do this so you are not contacted unnecessarily for things you have no interest in. If you have enrolled, we will send you promotional mailings to inform you of other products or services available from our company.
Whether you are registering as a member, ordering a product or taking part in various activities on our site you may provide personal information (“Personal Data”), including your email address, your credit card number and billing address. In general, we do not share your Personal Data with anyone outside our organization, except:
- When we are required by applicable law, regulation, subpoena, warrant or other legal process to disclose such information to law enforcement authorities or any other authorized authority.
- In addition, we may share your basic (only) contact information with reputable third parties in order to offer products and/or services we think would be of interest to our customers. If you would like to be excluded from this third party list, please notify us by email.
Exclusive E-mail Promotions
If users wish to subscribe to our e-mail promotions, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our e-mail promotions can unsubscribe using the instructions listed at the end of the e-mail newsletter.
We do not direct or target any part of this site towards children under the age of 13. In addition, we do not knowingly collect personal data from children under the age of 13.
User Responsibility for Protection and Privacy
User Account Protection: Every registered member of our site will have an email address and password. You are responsible for keeping your password confidential. You are also responsible for all activity occurring through use of your account and/or password. Specifically, users that allow access by others, including family or household members, to their account are responsible for the actions of those individuals, including the invasion of privacy on the user’s Personal Data.
Voluntary Disclosures: Please be aware that if you voluntarily disclose information online, personal or otherwise, such information can be collected by others. If you post personal information online you may receive unsolicited messages from others. Our company will have no means to control this and takes no responsibility for your use of the Internet to voluntarily transmit information to others.
Information concerning the Privacy Act can be found at FTC.gov
How To Contact Us
Customer Service Contact Information
Email Us: firstname.lastname@example.org
Write Us: 2808 W. 120th Ter, Leawood, KS 66209
Call Us: (816) 225 – 1155